Terms & refunds

Last updated: September 20, 2026

These terms govern your purchase and use of software and services from ZYZX Solutions (“we”, “us”). By buying a licence or commissioning work, you agree to them. Please read the licensing and refund sections in particular — they are the ones people ask about most.

1. Who you are dealing with

ZYZX Solutions

Springfield, OH
johnnysevo@gmail.com
https://zyzxsolutions.com/

2. What you are buying

When you buy a product from us you are buying a licence to use that software, not ownership of the software itself. We keep the copyright and all other intellectual property rights in the code, the assets and the documentation. You keep everything you create with it.

The licence is perpetual for the version you receive. Nothing we sell phones home for permission to run, and nothing stops working because a subscription lapsed.

3. Licence tiers and activations

Every product is sold in three tiers. The only thing that changes between them is how many places the licence may be activated:

Solo — one activation. A single live website, or a single computer for desktop software. Staging sites, local development copies and a personal backup machine do not count against your activation.
Developer — up to ten activations, which you may move between sites or machines at any time. This tier covers work you do for clients.
Agency — unlimited activations across your own and your clients’ properties, plus the right to transfer an individual licence to a client when you hand a project over.

An “activation” is one production installation. Deactivating a site frees the slot immediately.

4. Updates and support

Every purchase includes twelve months of updates and support from the date of purchase. Agency-tier licences include updates for the life of the product.

When the twelve months end:

The software you have installed keeps working, indefinitely.
Your licence key stops unlocking new versions.
Support tickets are no longer covered.

Renewal is optional, costs 50% of the original price, and can be done at any point afterwards — including years later. Renewing puts you back on the current version with another twelve months of support.

Support covers installation, configuration, bugs and compatibility. It does not cover customising the product for your specific site, writing code for you, or debugging unrelated software — though we are happy to quote for that as a service.

5. What the licence does not allow

You may not resell, sublicense, rent or redistribute our software as a standalone product; remove or obscure copyright notices; or publish the source to a public repository. Bundling a product into a site you build for a client is fine on Developer and Agency tiers. Bundling it into a product you sell is not.

6. Services engagements

Custom development, server build-outs, knowledge-base setups, websites and video work are quoted individually and confirmed in writing before any work starts. Unless the quote says otherwise:

50% is payable to schedule the work and 50% on delivery.
Custom code written specifically for you is yours, with full source and no licence server.
Any of our existing products included in the build remain licensed under section 3.
Ninety days of support after delivery is included.
Work outside the agreed scope is quoted separately rather than absorbed silently.

Deposits on services are non-refundable once work has begun, because the time has been reserved. If we cannot deliver what was agreed, you get the deposit back.

7. Refunds

You have 14 days from purchase to request a refund on any product licence, and we will not interrogate you about it. Email johnnysevo@gmail.com from the address you bought with.

What is covered: the product does not do what this site said it would; it does not work in your environment and we cannot fix it; you simply changed your mind.

What is not covered: requests after 14 days; services work already delivered; a licence that has been refunded once and repurchased; or a request made after a clear pattern of downloading, refunding and repeating.

Refunds are returned to the original payment method. Once a refund is issued, the licence is void and the software must be removed from any site or machine it was activated on.

8. Delivery and downloads

Products are delivered digitally, immediately after payment clears. You receive a licence key and a download link by email, and the same files stay available from the customer download area for as long as your licence entitles you to them.

Download links are personal to your order. Sharing them publicly is a breach of these terms and may result in the licence being revoked without refund.

9. Prices, currency and tax

All prices are in US dollars and exclude any sales tax, VAT or GST that may apply in your jurisdiction. Where we are obliged to collect it, tax is shown at checkout before payment. You are responsible for any withholding or import duty imposed on your side.

We may change prices at any time. A change never affects a purchase already made.

10. Warranty

We build carefully, test before release and fix what we break. That said, the software is provided “as is”. We do not warrant that it will be uninterrupted, error-free, or fit for a purpose we have not been told about. Take backups before installing anything on a production site — that advice applies to our software as much as anyone else’s.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising from any product or service is limited to the amount you paid us for it in the twelve months before the claim. We are not liable for lost profits, lost data, business interruption or other indirect or consequential losses. Nothing here limits liability for fraud, or for anything else that cannot lawfully be limited.

12. Termination

We may terminate a licence if these terms are breached in a way that is not fixed within fourteen days of us asking. You may stop using the software at any time. Termination does not entitle you to a refund outside the window in section 7.

13. Changes to these terms

We may update these terms. The version in force for your purchase is the version published on the day you bought. Material changes will be noted with a revised date at the top of this page.

14. Governing law

These terms are governed by the laws of the State of Ohio, United States, and the courts of that state have exclusive jurisdiction over any dispute — without affecting any consumer rights you have under the law of the country you live in.

15. Getting in touch

Questions about any of this go to johnnysevo@gmail.com. A person reads that inbox.